You can delete your JIJI account at any time, on the web at jiji.lagirame.id or in the JIJI Android app. Deletion takes effect immediately and cannot be undone. If the Indonesian version and this translation differ, the Indonesian version prevails.
How to delete your account
- Open jiji.lagirame.id or the JIJI app and sign in with the Google or Apple account you want to delete.
- Open the Account menu (tap your remaining quota or profile picture).
- At the bottom, choose Delete account.
- Type DELETE to confirm, then choose Delete permanently.
Shortcut after signing in: jiji.lagirame.id/#hapus-akun.
Can’t sign in anymore? Email ilyasaalmadani@gmail.com from that account’s address with the subject “Delete JIJI account”. We process requests within 7 business days.
Data that is deleted
- Your account profile (name, email, picture, Google/Apple account ID).
- All chats, JIJI’s answers and attachments.
- JIJI Memory, subscription history, and every sign-in session on all devices.
Any remaining JIJI Plus time is lost and cannot be refunded.
Data we keep
- Payment transaction records from Midtrans, Google Play or the App Store, as required for bookkeeping and tax (up to 10 years).
- A one-way random code derived from your Google/Apple account ID, plus how many free trial messages were used, so the free trial cannot be reset by deleting and re-creating an account. It cannot be used to recover your name or email.
- Processing cost records without identity (and without chat content) for aggregate financial reports.
- Copies of answers you reported, without your account identity, for up to 180 days after the report.
Deleted data is removed from the live database immediately. Backup copies are deleted automatically after 14 days, so your data is fully gone within 14 days of deletion.